• Patient registration and insurance verification

• Charge entry and claim submission lifecycle

• Common billing errors and denial prevention

• Clean-claim best practices and key performance indicators (KPIs)

Insurance & Payer Fundamentals

• Medicare, Medicaid, and commercial insurance basics

• In-network vs. out-of-network considerations

• Deductibles, copays, and coinsurance

• Prior authorizations and referrals

Payments, ERAs & Denials Management

• Reading ERAs and EOBs

• Adjustment and remark codes

• Identifying underpayments

• Denial categories and follow-up strategies